General Terms and Conditions
- Definitions
1.1 In these General Terms and Conditions, the following terms (both singular and
plural) have the following significance:
• ‘General Terms and Conditions’, are the sole rules and regulations of Holidays
in Holland, From hereafter called HIH;
• ‘Event’, the public or private event at which – by way of example, but not
exclusively – an activity of a tourist nature takes place, including – but not limited
to – an excursion, a museum visit, a concert, festival or a sports event; An event
can also be a situation where public or private transport arrangements have been
reserved by HIH, with regards to the movement of travellers, in cooperation with
the transport partners.
• ‘Location’, the place at which the event is held.
• ‘Organiser’, the party responsible for the production and/or organisation of the
event;
• ‘Agreement’, the agreement between HIH and the consumer for the sale and
delivery of tickets;
• ‘Ticket’, proof of access to an event;
• Accommodation: the arrangements of being stays , including – but not limited
to Hotels, Air B&B, hostels, apartments or vacation parks. - Applicability
2.1 The General Terms and Conditions below and the booking, ordering and
supplying conditions of HIH apply to all offers, orders and agreements of HIH.
2.2 In addition, the General Terms and Conditions of the organiser and the General Terms and Conditions of the party responsible for the locations will also apply to the agreement. In the event of any conflict between the provisions in the agreement or in these General Terms and Conditions and the aforementioned terms and conditions, the provisions in the agreement or in these General Terms and Conditions will prevail. Copies of the General Terms and Conditions of the parties responsible for the Locations or of the organiser are available on request from the parties responsible for the locations in question or from the organiser.
2.3 By accepting an offer or making an order, the consumer expressly accepts the applicability of these General Terms and Conditions.
2.4 Deviations from that stipulated in these Terms and Conditions are only possible in writing in email, in which case the other provisions will remain undiminished in force.
2.5. All rights and entitlements stipulated for HIH in these General Terms and Conditions and any further agreements will also apply for intermediaries and other third parties deployed by HIH.
- Prices/offers
3.1 All offers made by HIH are without obligation and HIH expressly reserves the right to change the prices, in particular if this is necessary as a result of statutory or other regulations and also for conditions such as lack of availability and sudden changes of the organiser.
3.2 All prices are indicated in euros, including VAT. These prices are to be paid also in the given currency converted at the day of the booking confirmation. For convenience of matters the daily exchange rate from Euros to Sri Lankan rupees is shown in the website.
3.3 In certain cases, promotional prices apply. These prices are valid during a specific period as long as stocks last. No entitlement to these prices may be called upon before or after the specific period.
3.4 HIH cannot be held to any price indications that are clearly incorrect, for example as a result of obvious typesetting or printing errors. No rights may be derived from incorrect price information.
3.5 For each ticket, a fixed amount will be charged for service costs, which may vary according to the event. The service costs include transaction costs, transfer costs, consultation costs and shipping costs.
- Cancellations and returns
4.1 An organiser is entitled to cancel or change the date of an event. Should this happen, HIH will attempt to provide a suitable solution. If an event is cancelled or postponed, HIH will do its utmost to inform you as soon as possible. However, HIH cannot guarantee it is possible to inform you timely of any change or cancellation of an event or be held responsible for refunds, compensations or for any resulting costs
you may incur, for example for travel, accommodation and/or any other related goods or service.
4.2 Before confirming your booking, always check carefully that you have booked the correct (number of) tickets. Wrongfully ordered (numbers of) tickets are not refundable.
4.3 HIH shall not be liable for damage, misuse or loss of tickets. No duplicate tickets will be issued to replace tickets that have been misused, mistreated, lost or stolen and nor will such tickets be refunded.
4.4 HIH shall not be liable for delays, non-delivery or incorrect delivery of tickets, if such delay, non-delivery or incorrect delivery cannot be attributed to HIH.
4.5 Not using one or more pre-purchased tickets is for your own account and risk; this is also the case if the admission ticket is only valid for a certain time and/or date.
4.6 The customer will be charged 20% of the selling price when rebooking an event.
- Payments
5.1 HIH accepts a number of different payment methods. Payments in euros are processed via credit card or paypal. Alternatively the traveller can also transfer the amount the NFC bank account in Sri Lanka in Euros. You will not receive confirmation of your definitive booking until your payment has been approved.
5.2 The payment conditions are as follows. 50% of the total payment has to be paid within 3 days of the booking confirmation. The rest of the 50 % of the payment has to be paid within 2 weeks before the arrival. Failure to adhere to these payment conditions will result in the event/s being cancelled without prior notice. - Delivery
6.1 Depending on the method of sending, tickets will be delivered to the email address included in HIHs’ address database. The preference will be e-tickets.
6.2 The delivery times specified by HIH are for indication purposes only. Failure to meet any delivery deadline will not entitle you to damage compensation, nor will it entitle you to cancel the order or dissolve the agreement, unless such failure to meet the delivery deadline is so severe that it cannot reasonably be demanded of you to abide by the agreement. In that case, you will be entitled to cancel the order or dissolve the agreement insofar as this is necessary.
- Retention of title
7.1 The ownership of the tickets delivered will only transfer to you if you have met all your obligations to HIH pursuant to any agreement whatsoever. The risk relating to the tickets will be transferred to you at the time of delivery.
- Complaints and liability
8.1 You are obliged to check on delivery to ensure that the tickets are in line with the agreement. If this is not the case, you must inform HIH in writing and with reasons as soon as possible and at all events within three (3) days of delivery, providing that it was reasonably possible to ascertain this fact.
8.2 If it has been demonstrated that the tickets are not in line with the agreement and the stipulated cancellation policy, HIH may choose to replace the tickets in question with new tickets in exchange for their return or to refund the amount paid. tra
- Electronic communication and evidence
9.1 HIH is not liable for any misunderstandings, distortions, delays or incorrect transmission of data and messages as a result of the use of the internet or any other communication resource in the traffic between the customer and HIH (or the parties deployed by the customer).
9.2 The e-records of HIH will serve as full evidence of the existence, the content and the implementation of the agreement with the customer in any legal procedure, subject to counter-evidence provided by the party that invokes the fact that the evidence is unreliable.
- Force majeure
10.1 Without prejudice to the other rights to which it may be entitled, in the event of force majeure, HIH is entitled, at its own choice, to suspend carrying out of the customer’s order or to dissolve the agreement without legal intervention, by informing the customer of this in writing and without HIH being held liable to any damage
compensation unless in the prevailing circumstances this would be unacceptable in accordance with all reasonableness and fairness.
10.2 Force majeure is deemed to mean any shortcoming which cannot be attributed to HIH because it cannot be blamed on it nor deemed to be its responsibility in accordance with the law, legal action or generally accepted views.
- Special provisions, liability
11.1. The purchaser of a ticket supplied by HIH must behave as a good and orderly visitor of events and must abide by the instructions issued to him or her by or on behalf of the organiser of the event to be visited as well as by the competent authorities.
11.2 HIH will not be liable for any refusal by the organiser of an event or by the public authorities to admit the purchaser of a ticket supplied by HIH to an event as a result of actions and/or negligence on the part of the purchaser.
11.3 The purchaser of a ticket attends an event at his or her own risk. HIH will not be liable for any damage incurred by the purchaser during the journey to from the event or while attending the event. This also applies if the damage caused is at the disadvantage of the customer. HIH would not be liable for any compensation or refund.
11.4 The purchaser of a ticket supplied by HIH must inform him or herself of the instructions issued by or on behalf of the organiser of the event or the competent authorities relating to it, including any changes concerning the event, such as starting time, etc. HIH has no obligation to provide the purchaser of a ticket with further information in this regard.
- Other provisions
12.1 If one or more of the provisions in these Terms and Conditions or any other agreement with HIH are in conflict with any applicable legal regulation, the provision in question will lapse and be replaced by a new comparable stipulation admissible by law to be determined by HIH.
12.2 The law of the Netherlands applies to all agreements entered into with or concluded by HIH. Any disputes arising directly or indirectly from these agreements will be exclusively settled by the Court of Leiden. - Cancellation policy
13.1 If cancelled within
- Cancellation done before 8-12 weeks before arrival- subjected to 25% of the total booking value to be charged by HIH.
- Cancellation done before 5-7 weeks before arrival- subjected to 50% of the total booking value value to be charged by HIH.
- Cancellation done before 2-4 weeks before arrival- subjected to 75% of the total booking value value to be charged by HIH.
- Cancellation done before 0-13 days before arrival- subjected to 100% of the total booking value value to be charged by HIH.
14. In any case that the services offered by a third party supplier are being bought through the customer via a link of widget placed in the website of HIH (Including but not limited to air tickets, excursions, rail tickets and bus travel tickets), the sole responsibility of all matters relating to the purchase is being borne by the third party supplier. HIH does not take any liability or responsibility for claims and complaints with regards to these purchases or other third party related information.
